So here’s a weird story…
I once had an issue where I’d watch my router and see my 'forge connected. Yet the app rotated from Offline, to Calibrating, to Ready, back to Offline again. And it just kinda did that over and over again. Contacted Support. They gave me some BS about the wireless signal. Thing is, my wireless is awesome. I’ve got a Nighthawk with throughput and signal range like you wouldn’t believe. I highly recommend them! Plus I’d tried my phone as a hotspot and had the same result. Anyway, to appease the Glowforge gods I followed their request to either move my 'forge to my router, or my router to my 'forge. Well, you all know it’s a pain to move the 'forge, but it sure beats running cable. So we move the 'forge. It connected immediately and steadily. I left it there for a couple of minutes, watching to see if it’d show Offline or what. Well, it remained happy. I put it back to the exact same spot it had been when I had all the trouble. It connected immediately and steadily and never gave me a problem like that ever again.
So since it makes no sense that the actions I took could have fixed anything, I have to believe it was a Glowforge hardware, firmware, or software issue. But I’ll never know.
Just wanted to share that story since it seems pretty similar.