Lens Tool - Shipping Damage

[ryan.solo]

Any suggestions for getting a replacement lens tool shipped in packaging that will keep it from being damaged. Ordered a lens tool on 7/5… it arrived in a padded envelope with the magnet in 10 pieces. Contacted support and they shipped me a new one and assured me it would be packed better…. Arrived with the magnet in 10 pieces more or less. Contacted support and they are sending a replacement with the Sam assurances… will it arrive intact? Based on other posts in this forum my hopes are not high.

[rbtdanforth]

I have not had that issue, but those who have recommended this…

Another Lens Tools

This is a Lasered model of my 3D Printed Lens Tool I have on Etsy you can cut right on your Glowforge with 3mm (1/8") material. I personally think my 3D Printed (Plastic one) is a better quality and will standup longer than this wooden one, but this will do the trick if you need something quick. This will require 8 ea. - 5mm x 3mm and 2 ea. - 5mm x 2mm magnets. These can be purchased on Amazon, just make sure they have good reviews on strength. You could use all 5mm x 2mm magnets, you just ne…

[evansd2]

@timjedwards made this:

Replacement Blue Thing (Lens Removal Tool)

Oh no, you dropped the blue thing! That ring magnet is so easy to break. Or maybe blue things just don’t bring you joy, so you discarded it. Whatever, who am I to judge? But now, my friend, your cuts are getting weaker and your lens probably needs cleaning. What to do? Is your beautiful machine naught but a paperweight for lack of a blue thing? Well, let’s fix the problem… Order a new blue thing. Oh wait, that’s a bit expensive and slow. Source a replacement ring magnet. Talk about …

[dklgood]

Welcome to the forum.
I know this is a frustrating situation, but you don’t really need the lens tool. Glowforge support does not monitor this forum, so your problem is only being relayed to other Glowforge owners. We have no way of improving the packaging of Glowforge supplies or the treatment that packages receive for UPS USPS or Fed Ex.