All right, so I gave all of the lenses, cameras, and mirror a pretty deep clean last night and the issue appeared to go away, but it’s back this morning. Another user reported that the machine wasn’t detecting that the lid was closed.
When I went to use it this morning, I experienced the same “Lid Open” error before the machine calibrated, despite definitely having a closed lid. I wiggled the lid and it started to calibrate. While calibrating, the lid LEDs were practically off. I got a video of that and emailed it to support@glowforge.com.
When I touch the ribbon cable at the back the lights flicker and before that a cut terminated because the lid was open when the lid was not open or even bumped open. Is it possible to get a new lid ribbon cable?
I’m sure you can understand that I don’t want to mess with the actual connections until the actual staff has suggested that. I don’t want to risk voiding the warranty.
There’s an actual photo here that’s been posted by actual staff showing the 5 connections to check when this problem occurs…let me go see if I can find it for you.
Thanks, I plan on doing that once I’ve gotten the go ahead from the main support folks, don’t want to risk voiding the warranty. Probably also makes sense to clean the contacts with some denatured alcohol too.
I probably should’ve said isopropyl alcohol, which is usually the solvent of choice for electronics. It helps that alcohol of any variety removes wood residues from lasering extremely well.
Like I said, I’m going to wait till I hear from the main support to actually do anything on the electronics, but cleaning with some form of alcohol seems like the logical step after reseating the ribbon cables.
I’ve scanned around and read the warranty, but still can’t tell whether disconnecting and reseating the ribbon cable voids the warranty. Does anyone know for sure on this? I could see how it might fall under “modification of the hardware.”
You’re probably safe trying it, but if you feel uncomfortable doing it you can wait to hear from Support. (And they will probably want to see that video.)
Thanks, if it was my personal machine I’d go ahead and do that. Since it’s the machine at a makerspace I think I’ll hold off until I hear from support.