There are a few things that can cause that - here is a great post that’ll walk you through the troubleshooting. Once a staff member gets here, if you’ve clearly stated what you’ve done, and posted the requested answers they’ll be able to help much faster!
Thanks. I had already tried all of those as well. I also found a post about debris in the door and base, so I made sure to clean all those areas. The front door was rather sticky, so I cleaned that as well.
I got it to work once, but I don’t know what made it work that night. I think it might have something to do with how it is sitting, but it is on a flat desk. The front left of the top lid looks a little off, but I don’t know what to do about that or if it is within the margin of error or not.