less than 3 feet away
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Hey all, i was a doofus and still logged into Shawna’s account when posting. i don’t want to remove it as i’ve gotten a few replies here. (also first attempt to post this comment was flagged as spam for some reason?)
Anyway. getting a bit frustrated with this. $4000 machine that is up and running, but can’t use it because of network errors, and no factory reset option? Any help would be greatly appreciated.
making and edit to hopefully get unflagged. 
The flagging was an automatic Discourse (forum) response - it happens sometimes.
(No way for us to fix it, i think it just takes a bit of time to clear, and no kidding, try not to type quickly…if you’re new, I think it thinks you’re a bot.) 
Both you and Shawna might need to try logging out in order to let the hangup clear. Sometimes if the app is opened on multiple devices/browsers simultaneously it gets stuck. After that try running through the reset again.
It’s all I can think of to tell you to try until support steps in. There are others here who understand the whole Wifi setup business a lot better than I do.
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i had only been logged into one device for the first 4 attempts, but i’ll try that. is there any chance there’s a factory reset option?
Factory reset won’t really do anything. It’s going to be the same as holding the button down to broadcast the WiFi network to establish a new connection.
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The only method for reset that we have available to us is to hold down the Print button while the machine is powered on for ten seconds until the light glows teal colored. Then turn the machine off, gently move the head under the lid camera, turn it back on and let it calibrate before opening the app.
That works if you have already established a network connection with your home network, but I’m not sure you have gotten to that point yet in the setup with the new router.
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not with the new one, or old one unfortunately. although i did rename the old one when i set it back up, maybe I can set it back up to the old name and see if i can at least get it online and out of whatever mess it’s stuck in.
Worth a try. 
done it. still doesn’t connect. still errors out. It seems like maybe it got stuck in a “cancelling” operation at some point and I hadn’t realized it when i was setting up the new router? thats the only thing i can think of. It shouldn’t have been an issue as the new router was set up with the same name and password, but apparently that was only good enough for literally every other device in my house
ps. any other tips on keeping every single post i make to not get flagged? i’m typing slow and everything. (which is honestly a stupid way to flag stuff)
Unplug the machine for about half an hour, clear all the caches, and try starting completely over. (It’s a Hail Mary.)
And unfortunately, you might be labeled as a bot now, I have no idea how to resolve that since Discourse has stopped watching the forums for things like this. Flagging @dan to notify the Discourse team might be our only option - he can submit a report to them as the forum owner, so this will do it. When he sees it, maybe he can do something. Sorry about that.
i’ve been discussing this with a few of my other friends in the IT community (i’m 10 years, they’re more) and we agree it sounds as if the Cloud app may be stuck (based on the fact it’s said "cancelling for about 16 hours now). any way to reboot my portion of the cloud?
it gets all the way to letting me select the network and type I the password, tries to connect, looks like it’s “verifyging” and then errors out, which supports the argument that my potion of the cloud is locked up. It can’t connect to my account to hook into my section. or something. Not sure how they have things set up on their end. but it is frustrating that there are no controls for “flush app” at the user level.
If the glowforge is off, the app.glowforge.com says the GF is “cancelling” for the past 24 hours. yet the glowforge is in “setup” teal buttom mode, or off, etc. seems like the WebApp needs to be reset
Dude! I’ve got about ten days total in cloud IT…you know more than I do. 
All I can do is just try to break the link and let it reset.
I’ve had it hang up before - sometimes continuing the same actions to reset on our end a few times, and unplugging it, breaks the link.
I think what happened is Discourse noticed an account that hadn’t posted much replied to a post originating from the same IP. Since Discourse is also used for open forums (where random people can sign up), it expects this is an attempt to mislead and/or spam and since it has flagged your account, one of the Glowforge staff will have to fix it when they review flags.
A recent post by a new user proposes that what might be happening here is that it just takes a first time boot of the GlowForge a lot longer than the web page expects. So the error might be incorrect and just a result of the service timing out waiting for the GlowForge which will eventually get there assuming that the wifi signal strength from your router at the position of your GlowForge is super solidly strong.
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The good news: I fixed the spam problem.
The bad news: you’ll have to wait till tomorrow to fix the wifi problem - I don’t know what that is. 
But I can confirm it’s only 2.4ghz, broadcast SSID, and WPA2 (or open, or a few other options). I think that’s in the manual, but we’ll double check to make sure (cc @rita).
You could plug the airport back in to do what needs to be done while you work through the netgear issue.
Consistent with my experience. The setup appeared to fail. I started to poke around on the forum for hints about what I’d done wrong. At some point, though, I went back to check and the machine was on-line and fully functional.
In my case, I recently shut down all my existing WAPs and replaced my home wireless with Linksys Velop mesh-network WAPs. For some reason, some devices take a really long time to complete the first-time connection to the Velop. They work perfectly after that one-time delay, but I have no idea why it happens (Android has the issue but iOS does not). I was suspicious that this may have been responsible for the delay in the GF’s connecting. As part of my initial troubleshooting, I checked the active-clients list on my Router and saw the GF was there. But this was some minutes after the apparent failure so I have no idea how long it took the GF to actually get on-line.
The good news: I fixed the spam problem.<
sweet, thanks! Super frustrating trying to fix a $4000 2/wo paperweight and get flagged as spam constantly.
The bad news: you’ll have to wait till tomorrow to fix the wifi problem - I don’t know what that is.
But I can confirm it’s only 2.4ghz, broadcast SSID, and WPA2 (or open, or a few other options). I think that’s in the manual, but we’ll double check to make sure<
I’ll try a few things when I get home. I’m having a similar problem with my Logi Circle IP cam now, except that the camera was working with the Netgear fine until I tried to set it up fresh again, now connects to wifi, but won’t authenticate with cloud service. Reset the router this morning in hopes of flushing out any potential IP conflicts, but didn’t have a chance to try and setup either the camera or Glowforge before leaving for work.
I’m so sorry you ran into trouble this weekend.
Your Wi-Fi network must be 2.4 GHz b/g/n and WPA2, WPA, WEP, or open.
I’ve made a slight change to clear the “Cancelling” message. Could you turn your Glowforge back on and let me know how it goes? We’ll continue working from there if the trouble continues.