ps. any other tips on keeping every single post i make to not get flagged? i’m typing slow and everything. (which is honestly a stupid way to flag stuff)
Unplug the machine for about half an hour, clear all the caches, and try starting completely over. (It’s a Hail Mary.)
And unfortunately, you might be labeled as a bot now, I have no idea how to resolve that since Discourse has stopped watching the forums for things like this. Flagging @dan to notify the Discourse team might be our only option - he can submit a report to them as the forum owner, so this will do it. When he sees it, maybe he can do something. Sorry about that.
i’ve been discussing this with a few of my other friends in the IT community (i’m 10 years, they’re more) and we agree it sounds as if the Cloud app may be stuck (based on the fact it’s said "cancelling for about 16 hours now). any way to reboot my portion of the cloud?
it gets all the way to letting me select the network and type I the password, tries to connect, looks like it’s “verifyging” and then errors out, which supports the argument that my potion of the cloud is locked up. It can’t connect to my account to hook into my section. or something. Not sure how they have things set up on their end. but it is frustrating that there are no controls for “flush app” at the user level.
If the glowforge is off, the app.glowforge.com says the GF is “cancelling” for the past 24 hours. yet the glowforge is in “setup” teal buttom mode, or off, etc. seems like the WebApp needs to be reset
Dude! I’ve got about ten days total in cloud IT…you know more than I do. 
All I can do is just try to break the link and let it reset.
I’ve had it hang up before - sometimes continuing the same actions to reset on our end a few times, and unplugging it, breaks the link.
I think what happened is Discourse noticed an account that hadn’t posted much replied to a post originating from the same IP. Since Discourse is also used for open forums (where random people can sign up), it expects this is an attempt to mislead and/or spam and since it has flagged your account, one of the Glowforge staff will have to fix it when they review flags.
A recent post by a new user proposes that what might be happening here is that it just takes a first time boot of the GlowForge a lot longer than the web page expects. So the error might be incorrect and just a result of the service timing out waiting for the GlowForge which will eventually get there assuming that the wifi signal strength from your router at the position of your GlowForge is super solidly strong.
2 Likes
The good news: I fixed the spam problem.
The bad news: you’ll have to wait till tomorrow to fix the wifi problem - I don’t know what that is. 
But I can confirm it’s only 2.4ghz, broadcast SSID, and WPA2 (or open, or a few other options). I think that’s in the manual, but we’ll double check to make sure (cc @rita).
You could plug the airport back in to do what needs to be done while you work through the netgear issue.
Consistent with my experience. The setup appeared to fail. I started to poke around on the forum for hints about what I’d done wrong. At some point, though, I went back to check and the machine was on-line and fully functional.
In my case, I recently shut down all my existing WAPs and replaced my home wireless with Linksys Velop mesh-network WAPs. For some reason, some devices take a really long time to complete the first-time connection to the Velop. They work perfectly after that one-time delay, but I have no idea why it happens (Android has the issue but iOS does not). I was suspicious that this may have been responsible for the delay in the GF’s connecting. As part of my initial troubleshooting, I checked the active-clients list on my Router and saw the GF was there. But this was some minutes after the apparent failure so I have no idea how long it took the GF to actually get on-line.
The good news: I fixed the spam problem.<
sweet, thanks! Super frustrating trying to fix a $4000 2/wo paperweight and get flagged as spam constantly.
The bad news: you’ll have to wait till tomorrow to fix the wifi problem - I don’t know what that is.
But I can confirm it’s only 2.4ghz, broadcast SSID, and WPA2 (or open, or a few other options). I think that’s in the manual, but we’ll double check to make sure<
I’ll try a few things when I get home. I’m having a similar problem with my Logi Circle IP cam now, except that the camera was working with the Netgear fine until I tried to set it up fresh again, now connects to wifi, but won’t authenticate with cloud service. Reset the router this morning in hopes of flushing out any potential IP conflicts, but didn’t have a chance to try and setup either the camera or Glowforge before leaving for work.
I’m so sorry you ran into trouble this weekend.
Your Wi-Fi network must be 2.4 GHz b/g/n and WPA2, WPA, WEP, or open.
I’ve made a slight change to clear the “Cancelling” message. Could you turn your Glowforge back on and let me know how it goes? We’ll continue working from there if the trouble continues.
Appreciated 
sounds good. heading home from work her in a little bit. I’ll let you know!
It’s on, but no change.
Web app still stuck in cancelling.
Light doesn’t glow at all (for example it’s no purple or anything)
Update
I plugged in the old router and the 
connected and calibrated. So the question becomes how do I get it onto the new router successfully? Perhaps now that it is no longer stuck in cancelling I can get it up and running? I’m lucky I still had the old router and that it wasn’t dead.
Ps. as a “new user” I’ve hit my limit on replying to a topic, so i’ll have to update this response
I’m glad you were able to get connected to the old router!
That’s correct. Would you try again and let me know how it goes?
I’ve switched the router over to the new router now. My Logitec IP camera is working (was also having issues with that.
It’s currently making noises as if it’s about to calibrate, but still shows offline on the webapp. The glowforge is on, but doesn’t have any light on the button. I’ve read else where it’s supposed to light up purple if it doesn’t have wifi, is this true?
I could put it back into Setup mode (teal button) and try to connect to the wifi again that way, but I expected it would have just jumped over since all the info was the same.
Update
Attempted the Setup. We have confirmed the glowforge works based on the old router, but for some reason doesn’t work with the new one. It see’s the network, allows me to type the password (same as old network) but errors out after sitting for 15-20 seconds.
got to “connecting to wifi” and then the same message:
When it gets there, try waiting 120 seconds with the Glowforge on. Then visit app.glowforge.com and see if anything has improved.
tried that with no luck.
I’ve done it in the past and the button just stays Green(teal)
Currently on chat with Netgear. They’d like to know if there’s any thing we should check from the router side
there’s no way to tell what the Mac address is for the other than “checking connected devices” from the router itself? really? not printed on the body anywhere? That basically means i’m at the mercy of guessing and process of elimination and just HOPE that it’s the correct device? Even beyond not having a hardline cable, or offline desktop access point, this is a little nuts.
The sheer lack of customer accessible information is astounding. Really hoping I can get this worked out.
1 Like
I thought the teal button went out when you click continue on the page with the SSID and password.
it does not. not on this one anyway
If I just turn it on (no teal reset) it does show up on the router’s list of devices, and starts to rev up as if it’s about to calibrate, but never does just sits revving, and still doesn’t shows offline on the app.
What does VLAN/Bridge mode do? It is off by default on my router. Sounds like it could potentially help?