Preventable Quality Concerns

[johnse]

This has been announced previously.

@dan

1. We will sell replacement tubes so a Glowforge unit can be upgraded without shipping it anywhere (price to be announced before we ship).

2. We’ll replace the tube for you. This is free while the machine is under warranty, and $499 thereafter. This price includes round-trip shipping for your Glowforge anywhere inside the United States. International shipping will be extra.