This is the last I’ll post about it, but jerk is very much in the eye of the beholder, which is why replying to tone is against forum policies. Threadjacking, however, is kind of bad form – nobody was wrong about that, it’s kind of standard netiquette. We’re all equally important, so making more noise with other threads will not jump you in any lines, it’ll only serve to slow down and muddy the OP’s support path. Support is slow to reply, it’s a long process… before you start thinking it, I’m no “bootlicker” or GlowForge apologist, I’ve been sharply critical of their support process for a long time… But the people who are running that process are really great, as are the people behind the forum avatars.
It’s difficult to separate how you feel about the support process from the support staff, the temptation is to lash out at them, at the rest of the forum etc etc. We’re all in it together, we’re all stressed right now. I hope you get as quick a resolution as is possible, as I hope the OP does on this terribly jacked thread. Sorry @jam68stang, good luck. geek2nurse and support got your back.