Do you know what is really funny about this exchange of messages? You and I could be texting each other. Other people come here and see this thread they would never believe you and I are thick as thieves.
I sent support a message. I will have a stroke if their reply —-send back the machine.
if they reply, “send back the machine”, (or "you can buy a refurbished one for $1200) I would tell them that you are going with another company. Use some choice words if you want to spice things up.
Perhaps, think about brands like OMTech, Monport, Epilog, etc. These are more powerful and feature rich, faster, have larger cutting areas, upgradable, easily repairable. AND MANY ARE CHEAPER THAN GLOWFORGE! Most are compatible with Lightburn, which gives you 100% control of your machine. I have been watching YouTube videos about Lightburn. It really lets you see just how limited the Glowforge UI is.
I have my eye on am OMTech AF2028-80, which I plan on buying by the end of the year. I will just donate my Glowforge to a local school or something (since it is still operational at this time).
With some research, you can find one that fits your needs and is from a reputable company. There are plenty to choose from.
My Glowforge just went out of warranty. It currently works well. I have been happy with it, and it was a great way to learn the technology. But I am ready to move up to a more “industrial style” machine. I have become so disappointed in the lack of tech support and quality control from Glowforge, based on all the complaints here in the forums. Personally, I no longer recommend it.
The people on the Glowforge forums, on the other hand, are GREAT!
We had a bucket and aquarium pump and some plastic tubing. And algae. And water on the floor every time somebody moved it.
Admittedly, it was a shared space, with all the maintenance (or lack thereof) that goes along with that. I keep things clean, but that’s also the reason I don’t want a device filled with water that I have to take care of.
OK. I get it… but did you look at this one? It is sealed and has it’s own pump and it uses distilled water. And it chills the water, which means the laser tube stays cooler and can run longer without overheating.
The water tank on the Glowforge is inside the unit and will only be as cool as the temperature inside the Glowforge… which gets warm, thus lowering the time the laser can run at a time and shortens its life span.
But I get it. It isn’t’ for everyone. Some like the simplicity of the Glowforge and it meets their needs.
Exactly correct. Everyone’s mileage may vary. A higher powered machine will require active liquid cooling, for sure. My Glowforge Pro is sufficient for my needs and has never overheated in my air conditioned basement.
When it eventually breaks down, however, it won’t be a simple or obvious decision to replace it. I got in on the crowdfunding campaign and it was an absolute steal. The retail price tag on it now is well outside my range as a hobbyist. Maybe that means I’d put up with the external chiller for the one you recommended. I have my fingers crossed that I won’t have to answer that question for a few more years.
I have a GF plus… it has worked great up until two weeks ago. I got. Yellow light and it hasn’t worked since. Support said they looked at the data associated with my machine and said it must be that I cut unapproved material… they are full of it. I have never cut any vinyl or anything like PVC. I cut only this bass, birch or balsa wood. They have ceased to even respond to me via email. Ultimately they told me they would sell me a refurbished machine for $3245. I said no and hired an attorney. I also filed a formal complaint with the Federal Trade Commission. The machine is nice but the company is crooked… I will spend the $3245 on attorney fees before I would even let GF take me out to lunch. I have posted on many websites and GF pages how they do business. They are absolute crooks!