I’m sorry for the inconvenience. We’re seeing this, too, and we’re looking into it.
One workaround is to engrave the design by converting it to a bitmap, which will eliminate the issue. In Inkscape you can do this by following these steps:
- Open the file in Inkscape.
- Go to Edit > Preferences > Bitmaps.
- Under Create, change the Resolution for Create Bitmap Copy to the resolution of your choice
- Close the Preferences window.
- Select your image.
- Choose Edit > Make a Bitmap Copy.
- Inkscape will make a bitmap copy on top of the original artwork.
- Click the top artwork to select it, drag it off of the original artwork, and delete the original artwork. You’ll be left with the bitmap copy.
- Select File > Save As and save the file as a Inkscape SVG file.
- Upload your file to the app and print.
Or, in Adobe Illustrator:
- Open the file in Illustrator.
- Select your image.
- Go to Object > Rasterize.
- Select File > Save as and save the file as an SVG.
- In the SVG Options dialog, under Options, select Embed for Image Location.
- Upload your file to the app and print.
I hope this helps!
I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!