Random Line Engraved

Problems and Support
#1

So, this isn’t the first time I’ve gotten a random line in my designs. Just not to happy to see it after waiting an hour for this thing to engrave. The file itself does not have a line. When this happened before, neither did those files. Anyone else run into this?

20181125_150259
20181125_150259.jpg4032×3024 4.12 MB
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Original File: Christine%20Leacox%20TREE%20cutting%20board%20FINAL

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Bamboo engrave for the first time. Why does it STINK?
Random lines showing up on work
#2

Could be that your tree has 19 open paths.
image

The tree also looks like it has duplicate items which could also be giving you unnecessary laser time.

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#3

I’m sorry for the inconvenience. We’re seeing this, too, and we’re looking into it.

One workaround is to engrave the design by converting it to a bitmap, which will eliminate the issue. In Inkscape you can do this by following these steps:

  1. Open the file in Inkscape.
  2. Go to Edit > Preferences > Bitmaps.
  3. Under Create, change the Resolution for Create Bitmap Copy to the resolution of your choice
  4. Close the Preferences window.
  5. Select your image.
  6. Choose Edit > Make a Bitmap Copy.
  7. Inkscape will make a bitmap copy on top of the original artwork.
  8. Click the top artwork to select it, drag it off of the original artwork, and delete the original artwork. You’ll be left with the bitmap copy.
  9. Select File > Save As and save the file as a Inkscape SVG file.
  10. Upload your file to the app and print.

Or, in Adobe Illustrator:

  1. Open the file in Illustrator.
  2. Select your image.
  3. Go to Object > Rasterize.
  4. Select File > Save as and save the file as an SVG.
  5. In the SVG Options dialog, under Options, select Embed for Image Location.
  6. Upload your file to the app and print.

I hope this helps!

I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!

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#4