We are operating our unit on a University Campus. The wireless network is traditionally WPA-Enterprise with user authentication. I have been in close contact with the Networking Group to attempt to get the unit set up in the existing ecosystem.
Long story short: Nothing worked, the farthest we ever get to is ‘Device Error!’ ‘While trying to setup your Glowforge, it became no longer reachable or responded in an unexpected way. Please make sure you are connected to the Glowforge wifi network and click Restart Setup.’
The basic framework of what we tried was attaching to a hidden SSID that the University uses for IOT devices. This network filters MAC addresses to allow access along with WPA-PSK.
Finding the MAC address of the unit was harder than it should have been. We eventually used Wireshark and ARP to confirm the MAC of the unit.
Using a combination of browsers/system/network settings we were never able to get past the Error page. By the end we were broadcasting the previously hidden SSID, and removed all security measures other than the PSK. Obviously my coworker in Networking took that last step very cautiously.
I have already sent a message to support. Anyone here have any suggestions?