Hello @christopher3, thank you for reaching out to us. I’m sorry to hear you’re having trouble with your Glowforge laser.
If your Printer Head is moving but you aren’t seeing the laser marking your material, there are two likely causes:
- The mirror in the Printer Head is not installed correctly and may have been damaged.
- The print power has been set to the lowest possible setting.
First, please inspect the mirror in the Printer Head
Follow these instructions to access the Printer Head mirror.
If you see damage to the mirror or the plastic handle (for example, if the plastic handle has been melted), please check the interior of the Printer Head for any additional damage. If you don’t see any signs of physical damage inside the Printer Head you can purchase a replacement Printer Head Mirror through the shop. Note: If there is damage to the plastic handle on the mirror, the mirror may be difficult to remove. You can follow the instructions here for removing a mirror that is stuck.
Once you receive your replacement mirror, please clean both the lens and Printer Head window, by following these cleaning instructions.
If you find any damage in the Printer Head, please take a photo of the damage and send it to us and we’ll follow up with next steps.
If the mirror looks good, please run the Gift of Good Measure print again. This time, when the print finishes, leave the lid closed and wait until the fans stop and the lid image updates. This will allow us to gather full information for the print in the print logs.
If you still don’t see the laser marking the material during the print, please look at the laser tube and let us know if you see the laser beam.
Please let us know if you have any questions. Thank you!