Lid open errorrr

Hi! i was in the middle of cutting paper and the cut stop and have me the “open lid” error. I have tried pretty much every trouble shooting discussed in the forums but nothing worked.
Really hoping for help since I have to ship this project on Friday!

Here’s an example of what support will ask for with this issue, if you provide the info in advance it will accelerate their response.

It can also be caused by a problem with the connectors for the black cable on the lid, or the cable itself. Here’s a thread on what to look for there:

I’m sorry you’ve run into trouble with your Glowforge. I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.