I recently made a post (here) about my camera being blurry and not recognizing proofgrade QR codes. I’m currently interacting with Glowforge support via email and we’ve reached the point where GF is suggesting I send in my unit for servicing. With a hefty shipping fee and zero idea what they will find or what repair they will propose (more cost) I’m reluctant to blindly hand over more money.
A search of “blurry camera” returns a lot of results, so it seems like I’m not alone with the issue I’m having; that many users are having either a blurry camera, misalignment issues, QR codes not scanning, or some combination of those issues. It also seems like the resolution is either circumventing the problem with various workarounds or just living with it. If there is any actual resolution it’s handled via email behind the scenes after GF closes the thread so the community doesn’t see the outcome. I have to assume if it was a very negative (or very positive) outcome people would open a new thread and be a lot more vocal about it.
Has anyone sent in their unit for servicing as a result of these issues?
What did GF say was the problem?
What did they fix/replace?
What did it cost?
Are you happy with the resolution?