This has come up a few times in the forum, but I don’t recall having seen an official answer, just speculation from the community.
On a handful of occasions (I would say at least 5 so far), my Glowforge has just been sitting idle between jobs or setting up a job, when it “reboots”. Specifically, the lights flicker very briefly, and after a few seconds it goes through the startup with the ticking noises and the calibration, exactly as if it had been turned off and on. I would suspect something wonky with my power if it weren’t for:
- I had dedicated circuits installed just for the Glowforge, and significantly oversized everything.
- Several other people on the forum have reported the same thing, and they seem to cluster.
- It never happens during a print, just while it’s doing nothing.
The most popular guess seems to be that maybe it’s a firmware update. I think equally likely it’s crashing. In any event, we have no way to access the uptime or logs or firmware version, etc., so we’re making stuff up.
Is there any way we could get an official answer? Is this expected behavior in the way you push updates? If it’s not, can you investigate the reset that occurred on my machine just a few minutes before this post and see what the cause was?