Hello, I sent an email to support before reading that it’s faster to get a response here.
We changed wireless access points and, while trying to connect the machine (Basic) to the new one, it started this Alert Cooling nonsense.
When trying to connect to new wireless machine fan is on and button flashes purple. At the setup screen - button flashes orange. Glowforge doesn’t show in networks so I restart it. Fan still is on, button is not lit at all, still doesn’t show on networks. So we turned the old access point back on thinking we’d just leave it connected there. Turn on machine, fan is on, alert cooling shows on app. I pulled out the thermal sensor and it’s 70F in the machine, 68F ambient. I tried restarting a couple times, disconnected the vent hose, and left it off overnight (about 14 hours). This morning it is in the same state as last night, but the ambient temp is 65F as is the air in the machine.
I can’t even start a job, let alone finish one, because the fan spins up and the alert is there immediately upon switching the machine on.
ETA: July 15, EDT, 7pm ish and constant fan is louder than during normal operation.
The machine is connected to the wifi router, but still won’t broadcast it’s own hotspot so I can’t connect directly with the computer and trying to go to the logs (or just the address) times out.